Privacy Policy

1. Introduction

TLD Team is a digital agency headquartered in Belgrade, Republic of Serbia. This privacy policy applies to all visitors to our website, users who reach out via the contact form and clients engaged in commercial work with us.

The goal of this policy is to describe in a transparent and accessible way how we handle personal data, in line with the Serbian Personal Data Protection Act and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data we collect

We only collect the data we need to operate the website, communicate with interested parties and deliver contracted work. This typically includes contact details you voluntarily provide (name, email, phone number, company, the description of your inquiry) and technical information about your use of the website (anonymised IP address, device type, browser type, traffic source).

We do not collect special categories of personal data (such as health, biometric or religious data) and do not request payment information through this website.

3. Purpose of processing

We process your data to respond to specific inquiries, prepare proposals, deliver agreed work and meet our legal obligations. Technical data is used to keep the website stable, troubleshoot issues and improve the user experience.

We do not use your data for automated decision making that produces legal effects on you, nor for profiling beyond functional website analytics.

4. Legal basis for processing

We rely on the following legal grounds: your consent (e.g. contact form, newsletter), the performance of a contract or pre-contractual steps, compliance with legal obligations and our legitimate interest in improving our services in a transparent way.

5. Data sharing with third parties

We do not sell or share your data with third parties for marketing purposes. Certain technical services (hosting, transactional email, analytics) may process data on our behalf, strictly under a contract and in line with applicable regulations.

Where required by law, data may be disclosed to competent authorities, only to the extent the law requires.

6. Data retention and security

We retain data only for as long as needed to fulfil the purpose for which it was collected or as required by law. We apply reasonable technical and organisational measures to protect data against unauthorised access, alteration or loss.

7. Your rights

At any time you have the right to access your data, request correction of inaccurate data, deletion, restriction of processing, data portability, and to object to processing. You may withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise these rights, simply reach out to us using the email address listed below.

8. Changes to this policy

We may update this policy from time to time to reflect regulatory changes, new services or technical updates. The latest version is always available on this page, with the date of the most recent revision clearly noted.